Communication Skills

Communication is the process of

creating shared understanding which makes us to connect with one another

process of going to the movies and other social environments together

exercising and eating popcorn together

enjoying one another’s company

What percentage of communication is nonverbal?

100

70

90

20

Nonverbal ques are done through

Body language, facial expressions and gestures

Being vocal

Smiling

Laughing

Active listening means

Talking while the other person is speaking to you

Ensuring that you put ear plugs in your ears while the other person is speaking

Telling the other person to keep quite

Open attitude and paying full attention to what the person is saying

Good communication techniques include

Asking open ended questions

Asking questions which requires a yes or no answer

Speaking about topics the other person has signified that he is not comfortable with

Rolling your eyes while the person is speaking to you

One of the communication techniques is

Repeating what the person just said

Humming when the person is speaking

Insisting on what you want to hear

Hissing while the person is speaking

If your client wears hearing aid, before speaking to the client, make sure that your client

Puts on his hearing aid

Removes his hearing aid

Throws his hearing aid away

__________, _______________ and ________________ can make it difficult for a person to communicate effectively

Old age, dancing and speaking too much

Speaking too much, pain and smiling

Pain, hearing or speech impairment and medical conditions

Hearing or speech impairment, medical conditions and smiling

During communication, you do not get so much out of the elderly when you allow them to go at their own pace.

True

False

Maybe

__________________ your client’s feelings

Mock

Honor

Blame

Ignore

_________________ is a stereotype that our society has about older people which are not true for everybody.

Ageism

Olderism

Youthism

Blame

If a Client starts a conversation that you are uncomfortable with, you should

Walk out

Tell the client to keep quite

Tell the client to please change the topic as you don’t feel comfortable with the topic.

Tell the client never to speak with you again as you only came to care for him

Training Centers

Personal Care

Safety in the Home: Fall prevention

Communication Skills

Observation, Reporting and Documentation

Infection control and bloodborne pathogens

How to assist with medication

HIPAA

Nutrition and meal preparation for older adults

Medical Emergencies & Emergency Prepardness